Context: A healthcare provider faced challenges in managing patient appointments and ensuring timely prescription renewals, leading to decreased patient satisfaction and operational inefficiencies. ​

Challenge: The existing manual processes for scheduling appointments and sending prescription reminders were time-consuming and prone to errors, resulting in missed appointments and delayed medication refills. ​

Action:

• AI-Powered Scheduling Assistant:
  • Implemented an AI-driven system accessible via WhatsApp and other digital channels to automate appointment bookings. ​
  • The system provided patients with real-time availability, allowing them to select suitable time slots effortlessly. ​
• Automated Prescription Reminders:
  • Deployed an AI assistant to send personalized prescription renewal reminders to patients based on their medication schedules. ​
  • Integrated a seamless process for patients to request refills directly through messaging platforms.

Result:

• Achieved a 40% reduction in missed appointments due to improved scheduling efficiency. ​
• Enhanced patient adherence to medication regimens, leading to better health outcomes and increased satisfaction. ​