Context: Every business wants faster resolutions, but few truly understand the structure behind their customer data. Complaints aren’t always a sign of failure—they’re signals of process fatigue, disconnected tools, and slow visibility loops.
Challenge: Without end-to-end visibility, customer service Read more
At Novacept, we believe numbers tell the real story.
Across the UK, enterprises are using Agentic AI to transform service management — reducing helpdesk load, cutting downtime, and creating faster, more intuitive support experiences for employees and customers Read more
Context: A fast-growing global e-commerce platform experiencing a surge in customer queries and support requests across multiple channels.
Challenge: The client struggled with high customer service response times due to the sheer volume of queries. Their manual Read more
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