Context: A fast-growing global e-commerce platform experiencing a surge in customer queries and support requests across multiple channels.
Challenge: The client struggled with high customer service response times due to the sheer volume of queries. Their manual Read more
Context: A global e-commerce retailer seeking to improve its inventory management and streamline fulfilment operations.
Challenge: The client struggled with overstock and stockout issues, which affected order fulfilment and customer satisfaction. Manual inventory tracking and forecasting processes Read more
Context: A fashion e-commerce company looking to boost customer engagement and increase sales through personalized shopping experiences.
Challenge: The client faced challenges in creating personalized recommendations and streamlining the customer journey. Their static product suggestions lacked the Read more
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