Context: A fast-growing global e-commerce platform experiencing a surge in customer queries and support requests across multiple channels.
Challenge: The client struggled with high customer service response times due to the sheer volume of queries. Their manual Read more
Context: A global tech firm facing rapid expansion and needing to fill specialized roles across multiple regions within a short timeframe.
Challenge: The company struggled with lengthy recruitment processes and a high volume of applicants. The manual Read more
Context: A small and medium-sized enterprise (SME) in the retail sector, looking to enhance its customer relationship management processes.
Challenge: The client faced difficulties in managing customer interactions across multiple touchpoints, including email, social media, and direct Read more
