Introduction
As e-commerce grows, so does the volume of customer questions—especially in spare parts retail, where compatibility, delivery, and stock levels are often time-sensitive. But staffing a support team to manage every query, around the clock, simply isn’t Read more
Today’s hotel guests are more international than ever. Whether it’s business travellers from Germany or tourists from Japan, modern hospitality teams are expected to communicate clearly—regardless of language barriers.
NovaConnect’s AI-powered multilingual assistant is helping hotels rise Read more
Returns are the hidden cost of spare parts retail. Often caused by incorrect part selection, they result in wasted time, lost revenue, and frustrated customers. In an industry where compatibility is key, even small errors can lead Read more
Direct-to-consumer (D2C) sales remain an underdeveloped opportunity for white goods manufacturers.
According to McKinsey’s 2024 research, around 30% of consumers explore products on OEM websites, yet only 20% finalise their purchase online. Even more striking, less than Read more
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