6 Differences Between Chatbot and Conversational AI Bot. Explained!

As you know bots are taking over. And it’s no surprise. With the rise of automation and the growing popularity of mobile and voice search, the bot trend is only going to get bigger.

Chatbots and conversational AI bots are becoming popular and more widespread. Is chatbot and conversational AI are the same? If No, then what are the differences between these types of bots? How are their uses different? 

In the last few years, bots have become an extremely popular form of AI. They are often used in a variety of settings such as customer service, education, and healthcare. What exactly is a chatbot, and how is it different from a conversational AI bot? Although the terms “chatbot” and “conversational AI bot” are somewhat interchangeable, there are differences that set these bots apart. It is important to know what the difference is in order to make the most out of your chatbot or conversational AI bot. This blog will look at the differences between a chatbot and a conversational AI bot

What is a chatbot?

Chatbots are software application that can converse with people and provide information and services. They can be found on websites, apps, and messaging platforms. Chatbots are often used in customer service, but they can also be found in a variety of other applications. They are typically trained to interact with people in a way that resembles human conversation, and they are often used as a personal assistant. A chatbot is different from a regular chatroom because it is programmed to understand the user’s intent. 

What is a conversational AI bot?

A conversational AI bot is a software application that uses natural language processing and machine learning to simulate a conversation with a human user. This is different from a chatbot, which uses a predefined set of responses. A conversational AI bot is different from a chatbot in that it is capable of learning from the user’s input and adapting to the user’s needs. 

AI bots are a new form of conversational interface that can help you carry out tasks that would usually require a human. They are typically used in customer service, where they can answer a variety of questions and provide assistance with your requests. AI bots are conversational software that can be used in any number of ways. They are able to carry on a conversation, answer questions, and give information. There are many different types of AI bots, including text-based bots, voice-based bots, and visual-based bots.

There are many advantages to conversational AI bots, including their ability to be much more fluid and natural than their chatbot counterparts.

Here are the 6 key differences between chatbot and conversational AI bot.

Differences between chatbot and conversational AI bot

Chatbots and conversational AI bots serve the same basic purpose, but there are some key differences that you should be aware of. Here are six of them: 

  1. Chatbots are rule-based, while conversational AI is not. 
  2. Chatbots can only handle simple tasks while conversational AI can handle more complex tasks. 
  3. Chatbots are typically used for customer service, while conversational AI can be used for a variety of purposes. 
  4. Chatbots usually have a pre-set list of responses, while conversational AI can generate new responses. 
  5. Chatbots are usually less expensive to develop and maintain than conversational AI. 
  6. Chatbots typically have a shorter development time than conversational AI bot.


The biggest difference is that conversational ivr  are programmed to interact with humans in a conversational manner. Chatbots, on the other hand, are programmed to interact with people, but they are not programmed to converse with people. Chatbots are made to talk to humans. Conversational AI bots can talk to humans, but they can also talk to other bots. Chatbots are limited to the internet and are not able to communicate outside of the internet. Conversational AI bots can also communicate with humans outside of the internet. Chatbots are limited by the language they know. AI chatbots can learn any language. Chatbots are not able to understand natural language as well as they are able to understand human language.

Chatbots are focused on task completion while conversational AI is not.

In the business world, chatbots are commonly used to complete simple tasks such as scheduling a meeting or ordering a product. In contrast, conversational AI intelligent digital assistant that is used to manage more complex tasks that require natural language processing and understanding, such as customer service or lead generation. While chatbots are focused on task completion, conversational AI is more focused on understanding the user’s intent and providing a natural conversational flow.

 Chatbots are less chatty, meanwhile conversational AI bots will relay information in a more natural way. A chatbot would also have a more limited scope of what it can do, whereas a conversational AI bot will have the ability to do more. Another difference is that chatbots are easier to create and conversational AI bots require more human resources to be developed. This is due to the fact that people build most of the software to be used with conversational AI bots. It is worth the extra effort to get your conversational AI bot

Final Thoughts

While both terms are related and often used interchangeably,  the usage of both is not the same.  One important difference between them is the point on where the bot is made: a chatbot is made with a programming language that allows it to communicate, while conversational AI Bots are made to learn the language and understand what your customers mean without the need for programming. Chatbots are better for short, simple tasks. Conversational AI bots are better for more simple and also complex tasks.  Just like a chatbot, best conversational AI bots are a great way to help your customers and prospects.  As technology continues to advance, AI bots are becoming a more and more common part of the digital landscape. Businesses of all sizes are already starting to see the benefits of conversational AI bots, and they should be the next step in your journey.